A70- Mashru Silk- Ombre colour pink and maroon

Mashru silk utilizes a complex double-weave technique (silk warp and cotton weft), it requires distinct handling to keep the outer silk layer lustrous and prevent the inner cotton layer from shrinking. Follow these specialized care instructions to maintain its heirloom quality:

• Cleaning: Strictly dry clean only. Water will cause the cotton backing to shrink at a different rate than the silk face, permanently warping the elegant shape and structure of the saree.
• Stain Removal: In case of accidental spills, blot the area immediately with a clean, dry microfiber cloth. Never rub or apply water, which will dull the satin glaze and cause water rings.
• Ironing: Use a low-to-medium heat setting. Always iron on the reverse (cotton) side of the fabric. Never press a hot iron directly onto the glossy silk outer face or any metallic borders.
• Storage: Store the saree folded flat inside a breathable muslin or cotton saree bag. Never use plastic zip covers, which trap moisture and can tarnish metallic elements or yellow the silk.
• Hanging Rule: Do not store on hangers. The substantial weight of heavy Mashru silk can stretch out the weave over time. Store it flat on a cool, dry shelf.
• Maintenance: Every 4 months, unfold the saree in a well-ventilated, shaded room for a couple of hours. Refold it along completely new lines to prevent the fabric from splitting or cracking at the creases.

Returns & Exchange Policy

Every Majos products are meticulously handcrafted and carefully inspected before shipping. However, in the rare event of any issue, we have a clear return and exchange process for our customers.

Slight irregularities are part of the handloom process and are not considered defects. Please read this policy carefully before making a purchase.

1. Colour & Product Representation

• Product photos are taken in neutral light to represent colours as accurately as possible.
• Some variations may occur due to screen settings, blended hues, or different thread lots, and due to some AI images on website.
• Such differences are not grounds for return or exchange.
• If you are unsure about a colour, we encourage you to request a video consultation before ordering.

2. Order Cancellations

• Orders cannot be cancelled once placed, as dispatch begins immediately.
• For exceptional cases, email within 24 hours of placing your order.

3. Returns & Exchanges

• Returns or exchanges are accepted only at Majos’ discretion and only in cases of genuine manufacturing defects or incorrect items. Returns excludes products on sale category.
• Notify us within 24 hours of delivery at support@majosfashions.com  attaching:

  An unboxing video (mandatory)

  Clear photographs of the defect or incorrect item

• Our Quality Control team will review and confirm eligibility. This process might take up to 3 working days.
• Once approved, we will provide the return address. Customers must arrange and pay for return shipping unless the product is defective.

4. Conditions for Eligibility

Returned products must be:

• Unused, unwashed, and unaltered
• In original packaging with all labels, tags intact.
• The original fold must be intact.
• Shipped back within the timeline specified by our team.

5. Non-Returnable / Non-Refundable Situations

• Incorrect or outdated shipping address, including PO boxes
• Recipient refusal or three failed delivery attempts
• Dislike of colour, design, or weave
• Customised orders (blouse stitching, fall/pico, tassels, etc.)
• Inherent handloom characteristics, including:
  • Knots, bumps, or slubs in the yarn
  • Slightly uneven threads or gaps in motifs
  • Missing Lines and Minute Gaps: Small gaps in and around motifs or within the weave of the body or pallu are characteristics of handloom weaving.
  • Tiny selvage holes from loom latching
  • Overlaps or minor dye variations, including “bleed” effects

These features are part of authentic handloom weaving and not defects.

6. Actual Defects Eligible for Return

• Visible tears or fabric damage

7. Refunds

• After we receive and inspect the returned product, refunds are processed to the original payment method within 15 working/business days.
• Please allow additional time for your bank or card provider to credit the amount.
• Refunds will be issued to the original payment method used for the purchase.

8. International Orders

• International returns/exchanges are at Majos’ discretion and must follow the same 24-hour notification and unboxing-video requirement. Please check International Shipping Policy for more details.
• Customers are responsible for all shipping costs, customs duties, taxes, and import fees for both the original and return shipments.
• Refunds may take longer (up to 15 working/business days) and can vary slightly due to currency exchange rates and bank transaction fees.

Summary of Key Steps

• Record an unboxing video upon delivery.
• Email support@majosfashions.com  with the video, photos, and order details within 24 hours of receiving the product.
• Ship the product in original packaging and fold with the tag
• Once we receive the product, our quality control team will review and confirm eligibility.
• Receive your approved refund or exchange once the item passes inspection.

Majos still reserves the right to make the final decision on all returns, exchanges, and refunds.

Shipping Policy - Contemporary

Shipping Coverage

We deliver across the world served by trusted courier partners. Please provide a complete and accurate delivery address—including ZIP/Postal Code/Eircode and a valid mobile and landline phone number—to ensure smooth and efficient delivery.

Shipping Charges

• Domestic: Shipping charges are calculated based on order weight and delivery distance.
• International: Rates are dynamic and vary by weight, destination, and carrier. Ordering multiple products may reduce the per-item shipping cost.

Customs & Duties (International Orders)

International shipments are handled by reliable carriers to facilitate customs clearance and delivery to your doorstep. Import duties, taxes, or customs charges—if applicable in your country—are the customer’s responsibility and must be paid directly upon delivery.

Majos do not take any responsibility for customs charges, taxes applied in your receiving country.

Note: We do not ship Silver products internationally due to security and regulatory restrictions.

Order Processing & Tracking

Once your order is processed and dispatched, you will receive an email with tracking details. You can also track your shipment through Shopify. Orders are shipped in full once all items are ready.

Estimated Delivery Times

• Domestic: Typically delivered within 3–7 business days after dispatch, depending on destination.
• International: Typically delivered within 7–21 business days after dispatch, depending on destination and customs clearance.

While we strive to meet these timelines, Majos cannot be held responsible for delays beyond our control (such as weather events, customs procedures, or courier disruptions).

Special Delivery Requests

If you require delivery on a specific date—such as for an event—please contact us at the time of order. We will make every effort to accommodate your request. Additional charges may apply for expedited shipping.

Returns & Shipping Back

• Returns are accepted only at our discretion. Items must be unused, in their original condition and packaging, and shipped back using reliable international-standard courier services. Please refer to our exchange and returns policy for more details.
• If there is no fault on our part, all return shipping costs (including duties and taxes) are the customer’s responsibility.
• The sender is responsible for the shipment until it reaches us.

Extraordinary Circumstances

In rare cases of natural disasters, strikes, or other events beyond our control, delivery timelines may be affected. We reserve the right to take appropriate action and cannot guarantee delivery within the stated period.