Refund Policy

Majos Contemporary

Returns & Exchange Policy

Every Majos products are meticulously handcrafted and carefully inspected before shipping. However, in the rare event of any issue, we have a clear return and exchange process for our customers.

Slight irregularities are part of the handloom process and are not considered defects. Please read this policy carefully before making a purchase.

1. Colour & Product Representation

• Product photos are taken in neutral light to represent colours as accurately as possible.

• Minor variations may occur due to screen settings, blended hues, or different thread lots, and some AI images on website.

• Such differences are not grounds for return or exchange.

• If you are unsure about a colour, we encourage you to request a video consultation before ordering.

2. Order Cancellations

• Orders cannot be cancelled once placed, as dispatch begins immediately.

• For exceptional cases, email  within 24 hours of placing your order.

3. Returns & Exchanges

• Returns or exchanges are accepted only at Majos’ discretion and only in cases of genuine manufacturing defects or incorrect items. Returns excludes products on sale category.

• Notify us within 24 hours of delivery at support@majosfashions.com  attaching:

  1. An unboxing video (mandatory)

  2. Clear photographs of the defect or incorrect item

• Our Quality Control team will review and confirm eligibility. This process might take up to 3 working days.

• Once approved, we will provide the return address. Customers must arrange and pay for return shipping unless the product is defective.

4. Conditions for Eligibility

Returned products must be:

• Unused, unwashed, and unaltered 

• In original packaging with all labels, tags intact.

• The original fold must be intact.

• Shipped back within the timeline specified by our team.

5. Non-Returnable / Non-Refundable Situations

• Incorrect or outdated shipping address, including PO boxes

• Recipient refusal or three failed delivery attempts

• Dislike of colour, design, or weave

• Customised orders (blouse stitching, fall/pico, tassels, etc.)

• Inherent handloom characteristics, including:

  • Knots, bumps, or slubs in the yarn

  • Slightly uneven threads or gaps in motifs

  • Missing Lines and Minute Gaps: Small gaps in and around motifs or within the weave of the body or pallu are characteristics of handloom weaving. 

  • Tiny selvage holes from loom latching

  • Overlaps or minor dye variations, including “bleed” effects

These features are part of authentic handloom weaving and not defects.

6. Actual Defects Eligible for Return

• Visible tears or fabric damage

7. Refunds

• After we receive and inspect the returned product, refunds are processed to the original payment method within 15 working/business days.

• Please allow additional time for your bank or card provider to credit the amount.

• Refunds will be issued to the original payment method used for the purchase.

8. International Orders

• International returns/exchanges are at Majos’ discretion and must follow the same 24-hour notification and unboxing-video requirement. Please check International Shipping Policy for more details.

• Customers are responsible for all shipping costs, customs duties, taxes, and import fees for both the original and return shipments.

• Refunds may take longer (up to 15 working/business days) and can vary slightly due to currency exchange rates and bank transaction fees.

Summary of Key Steps

1. Record an unboxing video upon delivery.

2. Email support@majosfashions.com  with the video, photos, and order details within 24 hours of receiving the product.

3. Ship the product in original packaging and fold with the tag

4. Once we receive the product, our quality control team will review and confirm eligibility.

5. Receive your approved refund or exchange once the item passes inspection.

Majos still reserves the right to make the final decision on all returns, exchanges, and refunds.